The National Dental EDI Council (NDEDIC) hosted the 2019 NDEDIC Summit: Diverse Voices - Shared Commitment at the W Foshay, in Minneapolis, MN from April 29 - May 1, 2019. We welcomed top notch speakers, work group discussions, task group meetings, cyber security and more in-depth topics. This 3-day event was geared toward EDI professionals and included all stakeholder groups. We brought together all of the diverse EDI voices with a shared commitment to create better EDI processes.
It is all about your Customer/Patient and Consumer Experience! Does your organization anticipate and exceed your customers’ needs?
Keynote Speaker Sera Tanner will present best practice guidance on how your organization can build, measure and maintain a Customer Experience (CX) Program by setting the stage for your organization to anticipate and exceed customer expectations while demonstrating customer/patient/consumer service cost savings to your customer service and office support organizations/companies.
Customer Experience Director
Delta Dental of New Jersey and Connecticut
Customer Experience (CX) Working Session
What is in it for my organization?
Gather best practice information you will need to demonstrate the value of initiating a CX program that will set your company apart from others in your dental industry space. Hear testimonials and benefits from organizations’ starting quantifiable and successful CX programs. Develop an understanding of the commitments required, measurements needed and electronic applications and tools helpful to launching customer experience program in your organization and set the course for a bright future!