This task group is researching dental provider and payer perspectives for three types of inquiries:
The scope of the information requested and response received, the transactions being used, and commitment to the payer’s response are being discussed. In most cases, these are done in a batch mode, but payers are considering a migration to a real-time model. The task group’s goal is to develop a best practices guide on how these transactions should be completed.
Chair: Kevin Moore, Delta Dental of Washington